Store Policies

1. Shipping Policy

Processing Time: All items are handmade with care. Please allow 1-2 weeks for your order to be prepared before shipping.

Shipping Options: We offer standard shipping. Shipping times vary based on your location between 2-5 working days

Shipping Fees: Shipping fees are calculated at checkout based on your location and the weight of your order.

Tracking Information: Once your order is shipped, you will receive a whatsapp message to track it

2. Return & Exchange Policy Eligibility:

Returns or exchanges are accepted for items that are unused, in their original condition, and returned within [3 days] of delivery. Custom or personalized items are not eligible for returns or exchanges unless they arrive damaged or defective.

Process: To initiate a return or exchange,Order Tracking Page

Refunds: Refunds will be processed to the original payment method within 5 working days after we receive the returned item. Please note that shipping fees are non-refundable.

Damaged Items: If your item arrives damaged, please contact us within 1 day with photos of the damage, and we will arrange a replacement or refund.

3. Cancellation Policy

Order Changes or Cancellations: If you need to modify or cancel your order, please contact us within 2 days of placing the order. After this period, cancellations or changes may not be possible as the item will have entered production.

4. Care Instructions

Each product is handmade with love and care. To ensure longevity:

Rope Products: Handwash or Dryclean only , Don't put it in the dryer!

Storage: Store in a dry place to maintain shape and durability.

5. Custom Orders

We are happy to create custom designs for you! For personalized items:

Please allow an additional period for production.

Custom orders must be paid 50% before production begins and cannot be returned or exchanged.

Send us through Instagram Dm to get the payment details

6. Contact Us

If you have any questions or concerns, feel free to reach out to us at [email protected] or whatsapp on +201067749929 . We’re here to help!